Deskripsi Pekerjaan
Join Indosat's dynamic team as a Staff-Postpaid Excellence Execution and drive operational excellence in Central Java's telecommunications landscape. This critical role ensures seamless postpaid service delivery through rigorous process optimization, performance monitoring, and stakeholder collaboration. You'll spear initiatives enhancing customer satisfaction while maintaining compliance with regulatory standards and company protocols. Position yourself at the forefront of Indonesia's digital transformation by implementing innovative solutions that elevate service quality and operational efficiency in one of the region's most vibrant markets.
As a key player in our retail and consumer division, you'll analyze performance metrics, identify improvement opportunities, and cross-functional teams to resolve operational bottlenecks. Your expertise will directly impact customer retention and revenue growth through proactive issue resolution and service enhancement strategies. This role offers unparalleled exposure to telecommunications operations management in a leading Indonesian telco.
Tanggung Jawab
- Monitor and optimize postpaid operations across Central Java region
- Implement process improvements to enhance service delivery efficiency
- Collaborate with cross-functional teams to resolve operational bottlenecks
- Analyze performance metrics and prepare operational reports
- Ensure compliance with regulatory requirements and company policies
- Handle customer escalations and ensure timely resolution
- Train and mentor junior staff on postpaid procedures
Kualifikasi
- Bachelor's degree in Business, Engineering, or related field
- Minimum 2 years experience in telecommunications or consumer operations
- Strong analytical and problem-solving abilities
- Excellent communication and stakeholder management skills
- Proficiency in CRM and operational software systems
- Ability to work under pressure and meet deadlines
- Knowledge of Central Java market dynamics preferred