Deskripsi Pekerjaan
Join Mothercare as a Store Manager and lead our retail operations to excellence in Kuala Lumpur! We're seeking a dynamic leader to drive sales growth, develop high-performing teams, and deliver exceptional customer experiences in our fast-paced retail environment. As a key brand ambassador, you'll optimize store performance through strategic merchandising, inventory management, and staff development while maintaining Mothercare's commitment to quality and customer satisfaction. This role offers the opportunity to shape the shopping journey for parents and caregivers across Malaysia while advancing your career in retail leadership.
You'll be responsible for achieving sales targets, implementing visual merchandising standards, and ensuring operational compliance with company policies. The ideal candidate will thrive in a results-driven setting where innovation and team collaboration are valued. If you're passionate about retail leadership and dedicated to creating memorable customer experiences, Mothercare offers a platform to make a meaningful impact in the lives of families.
Tanggung Jawab
- Lead daily store operations including staff scheduling, inventory management, and visual merchandising
- Drive sales growth through strategic planning, promotional execution, and customer engagement
- Develop and mentor store team through training, performance reviews, and skill development
- Ensure exceptional customer service standards and resolve customer inquiries promptly
- Monitor KPIs, analyze sales reports, and implement strategies to achieve business targets
- Manage store budgets, expenses, and operational costs within approved parameters
- Uphold brand standards, safety protocols, and compliance with company policies
Kualifikasi
- Bachelor's degree in Business, Retail Management, or related field (or equivalent experience)
- Minimum 3-5 years retail management experience with proven sales leadership
- Strong team development and conflict resolution skills
- Expert knowledge of retail operations, inventory systems, and visual merchandising
- Excellent communication and interpersonal abilities with diverse stakeholders
- Results-oriented mindset with ability to analyze sales data and make strategic decisions
- Proficiency in retail management software and MS Office suite