Deskripsi Pekerjaan
Are you a dynamic retail professional with a passion for excellence in the grocery and F&B industry? Carleton ES is seeking an experienced, customer-centric Store Manager to lead our Kuala Lumpur operations. As the driving force behind our store, you will be responsible for upholding high operational standards, optimizing product turnover, and delivering an exceptional shopping experience to our valued customers.
We are looking for an individual who stays ahead of industry trends and knows how to build a high-performing team. If you thrive in a fast-paced environment and possess a strong commercial mindset, we want to hear from you. You will play a pivotal role in shaping our brand's success and ensuring our store remains a destination of choice for premium grocery and F&B offerings.
Tanggung Jawab
- Lead and oversee all daily store operations, ensuring smooth workflow and high standards of service.
- Manage inventory levels, ordering processes, and supply chain logistics to maintain optimal stock freshness.
- Drive sales performance through strategic merchandising, promotional execution, and active customer engagement.
- Recruit, train, and mentor staff to foster a culture of service excellence and continuous professional growth.
- Ensure full compliance with food safety, hygiene, and local health regulations within the F&B department.
- Analyze weekly and monthly financial reports to monitor profitability, control labor costs, and reduce waste.
- Handle customer feedback professionally to maintain high satisfaction ratings and brand loyalty.
Kualifikasi
- Proven experience as a Store Manager or Assistant Manager in a grocery, supermarket, or F&B retail environment.
- Deep understanding of F&B operations, including perishables management and stock control.
- Strong leadership skills with a proven track record of managing and motivating diverse teams.
- Excellent communication and interpersonal skills, with a customer-first mindset.
- Proficiency in retail management software and basic business finance (P&L understanding).
- Ability to work flexible hours, including weekends and public holidays as required by the industry.
- Possess a valid certification in Food Handling/Safety (or willingness to obtain).