Deskripsi Pekerjaan
Are you a retail leader with a passion for operational excellence and customer experience? Robinsons Department Stores is seeking a dynamic, result-driven Store Manager to oversee our high-traffic branch in Ermita, Manila. As a key leader within our organization, you will be responsible for driving store profitability, managing high-performing teams, and ensuring that our brand standards are met with precision.
In this role, you will lead daily store operations, inventory management, and strategic sales planning. The ideal candidate possesses a deep understanding of the retail landscape in the Philippines, a knack for visual merchandising, and the ability to foster a culture of excellence among staff. You will represent the Robinsons brand, ensuring that every customer interaction contributes to our reputation for quality and service.
Tanggung Jawab
- Oversee the overall daily store operations, ensuring efficiency, cleanliness, and compliance with company policies.
- Achieve and exceed monthly sales targets and key performance indicators (KPIs).
- Lead, mentor, and develop a diverse team of supervisors and sales associates to maximize productivity.
- Manage inventory levels, stock replenishment, and loss prevention initiatives to minimize shrinkage.
- Implement effective visual merchandising strategies to enhance store appeal and drive impulse purchases.
- Coordinate with regional offices regarding marketing promotions, seasonal campaigns, and supply chain logistics.
- Maintain excellent customer service standards and resolve complex customer escalations effectively.
Kualifikasi
- Bachelor’s degree in Business Administration, Marketing, Management, or any related field.
- Minimum of 3-5 years of experience in retail management, preferably in a department store or large-format retail setting.
- Proven track record of hitting sales targets and managing store P&L accounts.
- Strong leadership skills with the ability to manage large teams in a fast-paced environment.
- Excellent communication and interpersonal skills, fluent in English and Filipino.
- Proficiency in retail management software and MS Office Suite.
- Willingness to work flexible hours, including weekends and holidays as required by the retail cycle.