Deskripsi Pekerjaan
Join EastWest Banking Corporation as a Store Manager in Santa Ana, Metro Manila, where you'll lead our dynamic retail banking operations. This pivotal role combines strategic oversight with hands-on leadership to drive branch performance, enhance customer experiences, and foster a high-performing team culture. You'll be instrumental in implementing banking initiatives, optimizing operational workflows, and ensuring compliance with financial regulations while delivering exceptional service to our diverse clientele. Ideal candidates will demonstrate a passion for retail excellence and the ability to thrive in a fast-paced banking environment.
Tanggung Jawab
- Lead daily branch operations including staff scheduling, performance management, and workflow optimization
- Drive sales achievement through team coaching, customer engagement strategies, and product promotion
- Ensure strict adherence to banking protocols, security procedures, and regulatory compliance
- Manage inventory, financial records, and branch assets with precision
- Develop and implement staff training programs to enhance service quality and technical skills
- Analyze branch performance metrics and develop actionable improvement plans
- Foster positive customer relationships through personalized service and issue resolution
Kualifikasi
- Bachelor's degree in Business Administration, Finance, or related field
- Minimum 3 years experience in retail banking or branch management
- Proven track record in sales targets achievement and team leadership
- Strong knowledge of banking products, regulations, and compliance standards
- Exceptional communication, interpersonal, and problem-solving abilities
- Proficiency in banking software, MS Office, and data analytics tools
- Ability to work flexible hours including weekends and holidays as needed