Deskripsi Pekerjaan
Emerald Leaf Corporation is seeking a dynamic and engaging Store Relation Associate to join our growing team in Quezon City. If you are a natural people-person with a passion for building lasting relationships and driving business growth, we want to hear from you. In this role, you will act as the face of Emerald Leaf, ensuring our clients feel valued and understood. You will be responsible for managing client interactions, resolving inquiries with empathy, and identifying opportunities to enhance customer satisfaction. We are looking for someone who thrives in a fast-paced retail environment and is committed to making things happen. Join us in creating a memorable experience for every client we serve.
Tanggung Jawab
- Build and maintain strong, long-lasting relationships with clients and customers.
- Act as the primary point of contact for client inquiries and feedback.
- Resolve customer complaints and issues efficiently to ensure high satisfaction levels.
- Collaborate with the sales and retail team to promote products and services effectively.
- Identify opportunities to upsell and cross-sell products to existing clients.
- Monitor client satisfaction and report findings to management.
- Participate in store operations and team meetings to align on goals.
Kualifikasi
- Proven experience in customer service, retail, or client relations.
- Excellent verbal and written communication skills.
- A friendly, approachable, and professional demeanor.
- Strong problem-solving abilities and attention to detail.
- Ability to work full time, including weekends and holidays as required.
- High school diploma or Bachelor's degree in any field is preferred.
- Familiarity with point-of-sale systems is a plus.