Deskripsi Pekerjaan
Yutopia Art Sdn Bhd is seeking a proactive and dynamic Store Supervisor to join our growing team in Kuala Lumpur. We are a leading name in the art and retail sector, and we are looking for a leader who can drive sales, foster a positive work environment, and ensure our customers have an exceptional shopping experience. In this role, you will be responsible for the day-to-day management of the store, acting as the bridge between upper management and the store staff. You will ensure that all operational standards are met, inventory is accurately managed, and the store remains a welcoming space for art enthusiasts and customers alike.
Your key focus will be on leading the team to achieve monthly sales targets while maintaining high standards of visual merchandising. You will be tasked with training new staff, conducting performance reviews, and handling escalated customer inquiries with professionalism. If you have a strong background in retail operations and a passion for customer service, we want to hear from you.
Tanggung Jawab
- Oversee the daily operations of the store to ensure smooth workflow and efficient service delivery.
- Lead, train, and motivate a team of retail staff to achieve individual and store-wide sales targets.
- Manage inventory levels, conduct regular stock counts, and organize the stockroom for maximum efficiency.
- Ensure the highest standards of visual merchandising and product presentation are maintained at all times.
- Provide exceptional customer service, addressing inquiries and resolving complaints to ensure customer satisfaction.
- Analyze sales data and prepare daily/weekly reports to identify trends and areas for improvement.
- Enforce company policies and procedures to maintain a safe and organized work environment.
Kualifikasi
- Minimum of 2-3 years of experience in a supervisory or management role within the retail industry.
- Strong leadership skills with the ability to inspire and manage a diverse team.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
- High school diploma or equivalent; a degree in Business, Marketing, or Retail Management is preferred.
- Ability to work flexible hours, including weekends and public holidays.