Deskripsi Pekerjaan
Join The Coffee Bean & Tea Leaf®, one of the world's most iconic coffee and tea brands, as a Store Supervisor in our SM Sorsogon branch. We are seeking a highly driven and people-centered leader to inspire our team and deliver exceptional customer experiences. As a Store Supervisor, you will play a pivotal role in maintaining the high standards that have made us a beloved brand for over 50 years. Your passion for coffee and tea, combined with your leadership skills, will help create a warm and inviting atmosphere for our customers while ensuring smooth daily operations. If you thrive in a fast-paced environment and have a knack for motivating teams, this is the perfect opportunity to grow your career with a global brand that values excellence and innovation.
Tanggung Jawab
- Lead and motivate a team of baristas to deliver exceptional customer service
- Ensure all store operations align with company standards and procedures
- Manage inventory, ordering, and stock rotation to minimize waste
- Train new hires on product knowledge, brewing techniques, and customer service
- Monitor sales performance and implement strategies to meet targets
- Handle customer inquiries and resolve complaints in a timely manner
- Maintain cleanliness and safety standards throughout the store
- Assist in the recruitment and onboarding process for new team members
Kualifikasi
- Previous experience in a supervisory or leadership role in retail or food service
- Deep knowledge of coffee and tea products and preparation methods
- Strong interpersonal and communication skills
- Ability to work flexible hours, including evenings, weekends, and holidays
- Basic understanding of inventory management and POS systems
- Problem-solving abilities and attention to detail
- Passion for customer service and team development
- Ability to handle multiple tasks simultaneously in a fast-paced environment