Deskripsi Pekerjaan
Join FamilyMart as a Store Supervisor and lead our dynamic retail team at Kelang Lama Square! This pivotal role combines leadership excellence with hands-on store operations to deliver exceptional customer experiences. You'll drive sales performance, optimize inventory management, and foster a positive team culture while upholding FamilyMart's commitment to quality service. As the store's daily operations leader, you'll implement merchandising strategies, ensure compliance with company standards, and create an inviting shopping environment. This position offers competitive compensation and opportunities for career growth within Malaysia's leading convenience store chain.
Our ideal candidate thrives in fast-paced retail environments and possesses strong problem-solving abilities. You'll collaborate with cross-functional teams to execute promotions, manage staff schedules, and analyze sales data to identify improvement opportunities. FamilyMart values proactive leaders who can adapt to changing market demands while maintaining operational excellence. If you're passionate about retail leadership and want to make an impact in your community, we encourage you to apply today.
Tanggung Jawab
- Lead and motivate store staff to achieve sales targets and service excellence
- Manage daily store operations including inventory control, cash handling, and merchandising
- Implement company policies and procedures to maintain operational standards
- Train and develop team members on product knowledge and customer service protocols
- Monitor store performance through KPI analysis and implement corrective actions
- Ensure compliance with health, safety, and hygiene regulations
- Coordinate with suppliers for timely stock replenishment and product rotation
- Address customer inquiries and resolve issues promptly to ensure satisfaction
Kualifikasi
- Minimum 2 years of retail supervisory or team leadership experience
- Strong communication and interpersonal skills with customer service focus
- Proficiency in inventory management and retail operations systems
- Ability to work flexible hours including evenings, weekends, and public holidays
- Basic financial literacy for cash handling and sales reporting
- Problem-solving mindset with ability to make operational decisions
- High school diploma or equivalent; retail management certification preferred
- Proficiency in MS Office applications and retail management software