Deskripsi Pekerjaan
Are you a natural leader with a passion for retail? FamilyMart is seeking a dedicated Store Supervisor to join our team at our Tropicana Aman branch. In this pivotal role, you will be responsible for overseeing daily store operations, ensuring high standards of customer service, and managing a team of dedicated staff. As a key member of the FamilyMart family, you will help maintain our reputation as Malaysia's leading convenience store chain. If you have a keen eye for detail and thrive in a fast-paced environment, we want to hear from you.
Tanggung Jawab
- Oversee daily store operations, including opening and closing procedures, to ensure smooth workflow.
- Supervise, train, and motivate store staff to maintain high performance and morale.
- Monitor inventory levels, place orders, and manage stock rotation to minimize waste.
- Ensure the store environment is clean, organized, and adheres to brand visual merchandising standards.
- Handle customer inquiries and resolve complaints efficiently to enhance customer satisfaction.
- Manage daily cash handling, sales reporting, and reconciliation of the Point of Sale (POS) system.
- Implement and enforce company policies, safety procedures, and security protocols.
Kualifikasi
- Minimum SPM qualification or Diploma in Retail Management/Marketing is preferred.
- Previous experience in a supervisory or managerial role within the retail sector is required.
- Strong leadership, communication, and interpersonal skills.
- Ability to work flexible hours, including weekends, public holidays, and night shifts.
- Basic computer literacy and familiarity with retail POS systems.
- Physically fit to stand for extended periods and handle physical tasks.