Deskripsi Pekerjaan
Join R2 Group of Exclusive Brands as a Store Supervisor at Ayala Malls Cebu, where you'll lead retail operations and drive exceptional customer experiences. This pivotal role combines team leadership, sales strategy, and operational excellence in a dynamic mall environment. You'll be responsible for creating a positive shopping atmosphere while meeting business targets. The position requires a proactive professional who can inspire teams, optimize processes, and uphold brand standards in one of Cebu's premier shopping destinations.
As Store Supervisor, you'll bridge the gap between corporate objectives and frontline execution, ensuring smooth daily operations while developing your team's retail expertise. The role demands adaptability in a fast-paced setting and a passion for delivering outstanding service that builds customer loyalty. This is an ideal opportunity for retail leaders looking to advance their careers in a reputable brand within Ayala Malls' prestigious portfolio.
Tanggung Jawab
- Oversee daily store operations including staff scheduling, inventory management, and visual merchandising
- Lead, motivate, and develop retail team members through coaching and performance feedback
- Drive sales growth by implementing promotional strategies and upselling techniques
- Ensure exceptional customer service through staff training and service standard enforcement
- Monitor sales performance against targets and adjust strategies as needed
- Handle customer inquiries, complaints, and escalations professionally
- Conduct store audits to maintain brand standards and operational compliance
- Collaborate with mall management on promotions and tenant relations
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, or related field (or equivalent experience)
- Minimum 2 years retail management experience with team leadership responsibilities
- Proven track record of achieving sales targets and KPIs
- Strong knowledge of retail operations, inventory control, and visual merchandising
- Excellent communication and interpersonal skills with conflict resolution abilities
- Ability to work flexible hours including weekends, holidays, and mall events
- Proficiency in retail management software and POS systems
- Customer-centric mindset with problem-solving aptitude