Deskripsi Pekerjaan
Are you a coffee enthusiast with a passion for leadership? PICKUP COFFEE is looking for a dynamic and results-driven Store Supervisor to join our team at Gmall Tagum! We are redefining the coffee experience by making high-quality, delicious beverages accessible to everyone. As a Store Supervisor, you will be the heart of our store operations, ensuring that every cup served meets our gold standard and every customer leaves with a smile.
In this role, you will lead a team of talented baristas, manage daily store performance, and foster a culture of excellence. If you have a knack for operations, a talent for coaching, and a love for the coffee industry, we want to meet you!
Tanggung Jawab
- Oversee daily store operations to ensure efficiency, cleanliness, and brand standards.
- Lead, coach, and inspire the barista team to deliver exceptional customer service.
- Manage inventory levels, including stock ordering, stock-taking, and waste reduction.
- Monitor sales targets and implement strategies to drive store revenue and customer satisfaction.
- Ensure compliance with all food safety, health, and sanitation protocols.
- Handle customer inquiries and resolve issues promptly to maintain a positive brand reputation.
- Prepare accurate daily, weekly, and monthly sales and operational reports for management.
Kualifikasi
- Bachelor’s degree in Business Administration, Hotel and Restaurant Management, or a related field.
- At least 1-2 years of supervisory experience in retail, food and beverage, or coffee shop operations.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills.
- Proficiency in POS systems and basic office software (Excel, Word).
- Ability to work flexible shifts, including weekends and holidays.
- Highly organized, detail-oriented, and capable of working in a fast-paced environment.