Deskripsi Pekerjaan
Are you a natural-born leader with a passion for delivering happiness one scoop at a time? Xuegaodian Inc. is looking for an enthusiastic and organized Store Team Leader to join our growing team at our Mall of Asia location. As the heartbeat of our Gusta Gelato shop, you will be responsible for orchestrating daily operations, inspiring our service crew, and ensuring that every customer interaction is nothing short of exceptional.
We are looking for someone who thrives in a fast-paced retail environment, loves coaching others, and takes pride in maintaining a vibrant, clean, and welcoming store atmosphere. If you have the energy to manage a team and the dedication to uphold our brand standards, we want to meet you.
Tanggung Jawab
- Oversee day-to-day store operations to ensure efficiency and high service standards.
- Lead, mentor, and motivate store staff to achieve sales targets and provide excellent customer service.
- Manage inventory levels, including stock replenishment and quality control of all gelato products.
- Ensure compliance with company policies, safety standards, and hygiene regulations at all times.
- Handle daily cash reports, sales reconciliations, and inventory tracking with high accuracy.
- Foster a positive work environment that promotes teamwork and brand advocacy.
- Resolve customer inquiries and concerns promptly to ensure maximum satisfaction.
- Execute promotional campaigns and visual merchandising displays as directed.
Kualifikasi
- At least 1-2 years of experience in a supervisory or leadership role within the food, beverage, or retail industry.
- Strong interpersonal and communication skills with a customer-first mindset.
- Ability to work a flexible schedule, including weekends, holidays, and rotating shifts.
- Proficient in basic computer applications and point-of-sale (POS) systems.
- Excellent problem-solving skills and the ability to work well under pressure.
- Strong organizational skills with attention to detail regarding store cleanliness and inventory.
- Commitment to maintaining high quality standards and brand image.