Deskripsi Pekerjaan
Are you an organized professional with a knack for facilities management and coordination? Australian Pathways OPC is looking for a dedicated Strata Maintenance Administration Coordinator to join our remote team. In this role, you will act as the vital link between our Sydney-based strata plumbing clients and our on-ground operations.
You will be responsible for managing work orders, coordinating tradespeople, and ensuring that communication flows seamlessly. We are looking for someone who thrives in a fast-paced environment, possesses excellent time management skills, and has a professional demeanor when interacting with property managers and residents. If you are tech-savvy, proactive, and ready to take your administrative career to the next level within a global context, we want to hear from you.
Tanggung Jawab
- Manage incoming maintenance requests via email, phone, and portal systems.
- Coordinate and schedule plumbing tradespeople for urgent and routine strata maintenance work.
- Monitor job progress and provide regular status updates to property managers and stakeholders.
- Process work orders, purchase orders, and maintain accurate documentation in the CRM.
- Resolve basic scheduling conflicts and ensure deadlines are met according to Service Level Agreements (SLAs).
- Assist in preparing maintenance reports and invoices for client review.
- Maintain excellent relationships with internal teams and external service providers.
Kualifikasi
- At least 2 years of experience in administrative coordination, preferably within property management or facilities maintenance.
- Exceptional verbal and written communication skills in English (Australian client exposure is a significant advantage).
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and cloud-based project management tools.
- Proven ability to manage high-volume administrative tasks with high accuracy and attention to detail.
- Ability to work independently in a remote, work-from-home setting with a reliable internet connection.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Relevant educational background in Business Administration or a related field.