Deskripsi Pekerjaan
Are you a strategic thinker with a passion for driving technical excellence? Google is seeking a high-impact Strategy and Operations Lead for Customer Engineering in Singapore. In this pivotal role, you will act as a trusted advisor to the APAC Customer Engineering leadership team, translating complex business challenges into actionable, data-driven solutions.
You will sit at the intersection of business strategy, technical operations, and customer success, ensuring that our technical teams are equipped with the insights, processes, and tools required to empower APAC customers. You will influence go-to-market strategies, optimize operational workflows, and scale programs that drive cloud adoption and digital transformation across the region.
The ideal candidate is a proactive problem solver who thrives in a fast-paced environment and excels at building consensus across cross-functional stakeholders. If you are ready to shape the future of cloud computing operations at one of the world's most innovative technology companies, we invite you to apply.
Tanggung Jawab
- Drive operational excellence by designing and implementing scalable processes for the APAC Customer Engineering team.
- Develop and track key performance indicators (KPIs) to measure team productivity, impact, and customer satisfaction.
- Provide strategic insights to leadership by analyzing large datasets and identifying trends that inform business decisions.
- Lead cross-functional initiatives, collaborating with Sales, Product, Marketing, and Finance to align organizational goals.
- Optimize resource allocation and capacity planning to ensure project delivery meets the growing demand for Google Cloud solutions.
- Facilitate quarterly business reviews and strategic planning sessions to drive long-term organizational alignment.
- Improve documentation, reporting, and knowledge management practices across the regional engineering organization.
Kualifikasi
- Bachelor’s degree in Business, Computer Science, Engineering, or a related quantitative field.
- 5+ years of experience in management consulting, strategy, operations, or technical project management.
- Proven ability to translate complex technical concepts into clear, data-driven business strategies.
- Strong proficiency in data visualization and analytical tools (e.g., SQL, Tableau, Looker, or Excel).
- Exceptional stakeholder management and communication skills, with the ability to influence leadership across multiple regions.
- Experience working in a cloud technology or high-growth SaaS environment is highly preferred.
- Strong project management skills with a focus on executing complex, cross-functional programs.