Deskripsi Pekerjaan
Are you passionate about art and exceptional customer service? Join the JCIL Art Group team as a Student Experience & Parent Relationship Executive. In this pivotal role, you will be the vital bridge between our creative educational programs and the families we serve. We are looking for a dedicated professional who can foster a welcoming environment, manage inquiries with empathy, and ensure every parent feels valued and heard.
Your daily efforts will directly contribute to student retention and community growth. You will be responsible for nurturing long-term relationships, handling complex enquires regarding our art curriculums, and ensuring a seamless onboarding experience for new students. If you thrive in a dynamic educational setting and love building genuine connections, this is the perfect opportunity for you to make a real impact in the arts community.
Tanggung Jawab
- Manage daily interactions with students and parents via phone, email, and in-person to ensure high satisfaction levels.
- Conduct needs assessments to recommend suitable art programs and class schedules for new enrollments.
- Organize parent-teacher meetings, student showcase events, and open houses to strengthen community ties.
- Handle feedback and resolve complaints professionally, turning potential issues into positive experiences.
- Maintain accurate student records, enrollment data, and parent contact information in the CRM system.
- Collaborate closely with instructors to ensure a seamless and supportive learning experience for every child.
- Promote new courses, holiday workshops, and special events to prospective families.
Kualifikasi
- Minimum 1-2 years of experience in customer service, education administration, or sales is preferred.
- Excellent communication and interpersonal skills with a warm, approachable demeanor.
- Prior experience in the art education or creative industry is highly desirable.
- Proficient in Microsoft Office and CRM software (e.g., Salesforce, HubSpot).
- Ability to work flexible hours, including weekends and evenings, aligned with class schedules.
- Degree in Business Administration, Communications, Education, or related field is an advantage.