Deskripsi Pekerjaan
Join MR.DIY's prestigious Supervisor Apprentice Program and accelerate your career in retail leadership! This hands-on apprenticeship offers an exceptional opportunity to develop supervisory skills while working in one of Malaysia's most beloved home improvement chains. As an apprentice supervisor, you'll gain comprehensive exposure to store operations, team management, and customer service excellence under the guidance of industry professionals. The program combines practical training with theoretical knowledge, preparing you for a supervisory role within our dynamic retail environment. MR.DIY is committed to nurturing future leaders, and this apprenticeship provides a clear pathway for career advancement within our growing organization. You'll work in a fast-paced, customer-focused setting where your contributions directly impact store performance and team development. This is ideal for motivated individuals seeking to build a strong foundation in retail management while earning competitive compensation.
Tanggung Jawab
- Supervise and mentor apprentice staff in daily store operations and customer service protocols
- Develop and implement training programs to enhance team performance and product knowledge
- Monitor sales targets, inventory levels, and operational KPIs
- Ensure compliance with company policies, safety standards, and visual merchandising guidelines
- Coordinate scheduling and task delegation for apprentice team members
- Handle customer inquiries and resolve escalations with professionalism
- Prepare progress reports and performance evaluations for apprentices
- Collaborate with department heads to align training with business objectives
Kualifikasi
- Diploma or Bachelor's degree in Business Management, Retail, or related field
- Minimum 1-2 years experience in retail or customer service preferred
- Strong leadership and communication skills with ability to motivate teams
- Proficiency in Microsoft Office Suite and retail management systems
- Basic knowledge of inventory management and sales principles
- Ability to work flexible hours including weekends and public holidays
- Problem-solving mindset with attention to detail
- Passion for developing talent and fostering positive team culture