Deskripsi Pekerjaan
Central Plaza I-City Real Estate is currently seeking a dedicated and experienced Supervisor to oversee the daily operations of our car park facilities. In this pivotal role, you will be responsible for ensuring that all standard operating procedures (SOPs) are strictly implemented to maintain a safe, organized, and efficient environment for all visitors. You will serve as the key point of contact for our customers, managing traffic flow for entry, exit, and internal areas with professionalism and efficiency. Your leadership will be essential in guiding a team of parking attendants, conducting daily briefings, and ensuring the facility is maintained to the highest standards.
We are looking for a proactive individual who can resolve customer inquiries and complaints swiftly, enforce parking regulations, and report any maintenance or safety hazards to the management team. If you have a strong background in facility management and customer service and are ready to take on a supervisory position, we encourage you to apply.
Tanggung Jawab
- Ensure all car park standard operating procedures (SOPs) are implemented and strictly followed at all times.
- Oversee and manage the smooth flow of traffic for entry, exit, and internal car park areas to prevent congestion.
- Supervise and train a team of parking attendants, conducting daily briefings and performance reviews.
- Handle customer inquiries, complaints, and resolve service issues promptly and professionally.
- Conduct regular patrols of the premises to identify safety hazards, maintenance issues, or unauthorized activities.
- Enforce parking rules and regulations to ensure revenue integrity and prevent misuse of the facility.
- Prepare and submit daily operational reports and any other administrative duties as required.
Kualifikasi
- Minimum 1-2 years of experience in a supervisory or management role within a parking management, security, or facility services environment.
- Valid driving license is required.
- Strong leadership, communication, and interpersonal skills with the ability to lead a diverse team.
- Ability to work flexible shifts, including weekends, public holidays, and night shifts.
- Physically fit and able to stand or walk for extended periods.
- Basic computer literacy for report generation and data entry.