Deskripsi Pekerjaan
Become a driving force behind Erajaya's customer success journey as our Supervisor CRM. You'll spearhead the optimization of dealer CRM performance, identifying strategic opportunities to boost conversion rates and elevate sales outcomes. This pivotal role requires developing and implementing innovative CRM initiatives that align with business objectives while enhancing customer engagement across all touchpoints. Your leadership will directly impact revenue growth through data-driven insights and process refinement, ensuring our CRM systems deliver maximum value to both customers and stakeholders.
Collaborate with cross-functional teams to integrate CRM strategies with broader marketing and sales initiatives, fostering a customer-centric culture. You'll mentor CRM team members to achieve operational excellence, maintain data integrity, and leverage analytics for continuous improvement. Join a forward-thinking organization committed to technological innovation and professional growth, where your expertise in relationship management will shape the future of our customer experience ecosystem.
Tanggung Jawab
- Monitor dealer CRM performance metrics and identify conversion optimization opportunities
- Develop, implement, and refine CRM strategies aligned with sales targets
- Analyze CRM data to generate actionable insights for business improvement
- Train and supervise CRM team members on system utilization and best practices
- Collaborate with sales/marketing teams to align CRM initiatives with business goals
- Ensure data accuracy and integrity across CRM platforms
- Stay current on CRM industry trends and emerging technologies
Kualifikasi
- Bachelor's degree in Marketing, Business Administration, or related field
- Minimum 3 years CRM experience with 1+ years in supervisory role
- Strong analytical skills with CRM data interpretation expertise
- Proven track record developing CRM strategies and initiatives
- Excellent leadership and team management capabilities
- Proficiency in CRM software (e.g., Salesforce, HubSpot)
- Advanced data analysis and reporting skills