Deskripsi Pekerjaan
Erajaya is seeking a dynamic Supervisor Customer Relations to lead our XPeng Surabaya team. This role is pivotal in delivering exceptional customer experiences while driving team performance in the automotive sector. You'll oversee daily operations, resolve escalated customer issues, and implement service improvements that align with XPeng's innovative brand values. Join us to shape the future of premium automotive customer service in Indonesia.
As a key leader in our customer relations division, you'll collaborate with cross-functional teams to ensure seamless after-sales support. This position offers the opportunity to mentor team members, analyze customer feedback trends, and develop strategies that enhance satisfaction and loyalty. If you're passionate about automotive excellence and team leadership, we invite you to apply.
Tanggung Jawab
- Lead and mentor customer relations team members to achieve performance targets
- Handle escalated customer inquiries and complaints with professionalism
- Develop and implement customer service improvement initiatives
- Collaborate with automotive service teams to resolve technical issues
- Analyze customer feedback data to identify service gaps
- Train staff on XPeng product knowledge and service protocols
- Prepare monthly performance reports for management review
Kualifikasi
- 1-3 years experience in customer service, public relations, or after-sales roles (automotive industry preferred)
- Proven experience handling customer complaints and escalations
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Proficiency in CRM systems and customer analytics tools
- Ability to work under pressure in fast-paced environments
- Bachelor's degree in Business, Marketing, or related field