Deskripsi Pekerjaan
We are seeking an experienced Supervisor to lead our Kasir (Cashier) team in a dynamic restaurant environment. This leadership role requires strong operational oversight and team management skills to ensure exceptional customer service and financial accuracy. You will drive performance standards, implement efficient cash handling procedures, and foster a positive workplace culture. As a key operational leader, you'll collaborate with department heads to streamline processes and resolve customer inquiries promptly.
The ideal candidate brings 3+ years of restaurant supervisory experience with demonstrated expertise in cashier management. You'll be responsible for training staff on POS systems, reconciling daily transactions, and maintaining compliance with financial protocols. This position offers the opportunity to develop emerging talent while ensuring seamless daily operations in a fast-paced hospitality setting.
Tanggung Jawab
- Oversee daily cashier operations and ensure transaction accuracy
- Train and mentor cashier staff on customer service protocols
- Monitor cash flow and reconcile daily sales reports
- Resolve customer inquiries and complaints professionally
- Implement and maintain operational efficiency standards
- Coordinate with kitchen and service teams for seamless service
- Ensure compliance with company policies and financial controls
- Conduct performance evaluations and staff development sessions
Kualifikasi
- Minimum 3 years of restaurant supervisory experience
- Maximum age of 30 years for supervisor position
- Proven expertise in cashier management and POS systems
- Strong leadership and team development abilities
- Excellent communication and problem-solving skills
- Ability to work efficiently in high-pressure environments
- Basic financial reconciliation and reporting knowledge
- 1+ years direct cashier experience preferred