Deskripsi Pekerjaan
Are you a fluent Tamil speaker seeking an exciting opportunity in a global environment? Teleperformance is currently looking for a dedicated Tamil Speaker Customer Service Representative to join our dynamic team in Jakarta. As a leading global BPO, we pride ourselves on delivering exceptional customer experiences and offer a multicultural workplace where your language skills are your greatest asset.
In this role, you will serve as the face of our client's brand, providing top-tier support to Tamil-speaking customers via phone and live chat. You will handle inquiries, resolve issues, and ensure customer satisfaction while working in a fast-paced, high-performance setting. If you are a communicative professional with a passion for helping others, we want to hear from you.
Why Join Us?
- Work with a world-class organization in the heart of Jakarta.
- Develop your skills in a global environment with diverse teams.
- Gain exposure to international clients and processes.
- Competitive remuneration package and career growth opportunities.
Tanggung Jawab
- Manage inbound and outbound calls and live chat inquiries for Tamil-speaking clients with a focus on empathy and professionalism.
- Provide accurate information regarding products, services, and account details to resolve customer queries.
- Handle customer complaints and escalations efficiently while maintaining a positive brand image.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with team leads and other departments to improve service quality and operational efficiency.
- Stay updated on product knowledge, policies, and training materials to deliver consistent support.
- Adhere to performance metrics and quality assurance standards.
Kualifikasi
- Fluency in Tamil (Native or near-native proficiency required).
- Good command of English (both written and spoken) for cross-functional communication.
- Previous experience in a call center, customer service, or BPO environment is highly preferred.
- Strong communication and interpersonal skills with a customer-centric approach.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic computer literacy and typing skills.
- Willingness to work in shifts, including weekends and public holidays.