Deskripsi Pekerjaan
Join PT Danarta Anugrah Divina, a dynamic leader in the call center and customer service industry, as a Team Leader. We're seeking an experienced professional to inspire and guide our customer service team toward excellence. In this vital role, you'll drive operational efficiency while fostering a culture of continuous improvement and customer-centricity. Our competitive compensation package includes performance-based incentives and flexible scheduling options.
As a Team Leader, you'll bridge the gap between frontline agents and management, ensuring seamless service delivery and team development. We value initiative, problem-solving skills, and the ability to thrive in fast-paced environments. If you're passionate about elevating team performance and delivering exceptional customer experiences, we invite you to contribute to our growth story.
Tanggung Jawab
- Supervise daily operations of customer service team
- Coach agents on product knowledge and communication skills
- Monitor performance metrics and implement improvement strategies
- Resolve escalated customer issues with empathy and efficiency
- Conduct regular team meetings and training sessions
- Collaborate with HR on recruitment and onboarding processes
- Generate performance reports and actionable insights
- Uphold company policies and service quality standards
Kualifikasi
- Maximum age 38 years
- Minimum SMA (high school) education
- Minimum 1 year leadership experience preferred
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite
- Ability to work flexible hours including weekends
- Customer-focused problem-solving approach
- Basic knowledge of CRM systems