Deskripsi Pekerjaan
PT Danarta Anugrah Divina is seeking a dynamic Team Leader to oversee daily operational activities and drive team excellence in our customer service division. As a Team Leader, you will be instrumental in fostering a motivated, high-performing team environment while ensuring seamless coordination of operational workflows. Your leadership will directly impact our service quality standards and team productivity. This role requires a proactive individual who can inspire team members to achieve ambitious targets while maintaining exceptional customer satisfaction. You will collaborate with cross-functional departments to implement process improvements and resolve escalated customer issues efficiently. If you possess strong leadership skills and a passion for developing talent, this position offers a rewarding opportunity to advance your career in a fast-paced customer service environment.
Tanggung Jawab
- Manage daily operational activities and ensure smooth workflow execution
- Lead, motivate, and develop team members to achieve performance targets
- Monitor team performance in field operations and implement corrective actions
- Facilitate effective communication between team members and management
- Coach staff on customer service best practices and compliance standards
- Analyze operational data to identify improvement opportunities
- Address escalated customer concerns with prompt resolution
- Conduct regular team meetings and performance reviews
Kualifikasi
- Minimum Bachelor's degree in Business, Management, or related field
- 2+ years of experience in team leadership or supervisory roles
- Strong communication and interpersonal skills
- Proven ability to motivate teams and drive results
- Experience in customer service or call center operations
- Excellent problem-solving and decision-making abilities
- Proficiency in MS Office and performance management tools
- Ability to work flexible hours including weekends if required