Deskripsi Pekerjaan
Join PT Danarta Anugrah Divina as a Team Leader and drive operational excellence in our dynamic call center environment. This pivotal role empowers you to orchestrate daily activities, foster a high-performance culture, and ensure seamless service delivery to our valued customers. You'll lead by example, motivating your team to exceed targets while maintaining rigorous quality standards. Our ideal candidate thrives in fast-paced settings, leveraging strong leadership skills to align team efforts with organizational goals. This position offers a unique opportunity to shape team dynamics, implement process improvements, and contribute to our reputation for exceptional consumer services in East Kalimantan.
Tanggung Jawab
- Manage daily operational activities to ensure efficient workflow and service standards
- Lead, motivate, and develop team members to achieve performance targets
- Monitor field performance and provide constructive feedback for continuous improvement
- Coordinate team resources and allocate tasks based on operational needs
- Resolve operational challenges and escalate critical issues promptly
- Conduct regular performance reviews and implement development plans
- Foster a positive team culture aligned with company values and objectives
Kualifikasi
- Minimum 2 years of experience in team leadership or supervisory roles
- Strong communication and interpersonal skills in Bahasa Indonesia
- Proven ability to motivate teams and achieve KPIs
- Experience in call center operations or customer service environments
- Proficient in performance monitoring tools and operational reporting
- Problem-solving skills with ability to make timely decisions
- Ability to work under pressure and adapt to changing priorities