Deskripsi Pekerjaan
Join Transcom as a Team Leader in Bacolod and become a key driver of operational excellence! We're seeking an experienced leader to inspire and manage high-performing teams in a dynamic environment. As an equal opportunity employer, we value diversity and foster an inclusive culture where every team member can thrive. You'll play a pivotal role in optimizing workflows, mentoring staff, and aligning team objectives with company goals. This position offers an exciting opportunity to develop your leadership skills while contributing to Transcom's continued success in the administration and support sector.
Tanggung Jawab
- Lead and mentor team members to achieve performance targets
- Monitor daily operations and implement process improvements
- Conduct regular team meetings and performance reviews
- Resolve escalated customer issues and ensure quality standards
- Develop training programs to enhance team capabilities
- Collaborate with cross-functional departments for seamless operations
- Prepare performance reports and actionable insights for leadership
Kualifikasi
- Bachelor's degree in Business Administration or related field
- Minimum 3 years of team leadership experience
- Strong problem-solving and conflict resolution skills
- Proficiency in Microsoft Office Suite and CRM tools
- Excellent verbal and written communication abilities
- Experience in customer service or support environments
- Ability to work flexible hours including weekends if required