Deskripsi Pekerjaan
Join PT Danarta Anugrah Divina as a Team Leader and drive excellence in our customer service operations. This pivotal role offers the opportunity to develop leadership skills while managing a dynamic team in a supportive environment. We value initiative, collaboration, and a passion for customer satisfaction. As part of our growth-oriented organization, you'll contribute to enhancing service quality and team performance while gaining valuable experience in the call center industry. We provide competitive compensation and a flexible work schedule that promotes work-life balance.
PT Danarta Anugrah Divina is committed to fostering professional development and recognizes the importance of strong leadership in delivering exceptional customer experiences. This position is ideal for motivated individuals seeking to advance their career in team management within the service sector.
Tanggung Jawab
- Lead and motivate a team of customer service representatives to achieve performance targets
- Monitor team performance metrics and provide constructive feedback
- Handle escalated customer inquiries and resolve complex issues
- Conduct regular team meetings and training sessions
- Implement operational procedures to improve service efficiency
- Collaborate with management to develop team strategies
- Maintain accurate records of team activities and performance
Kualifikasi
- Maximum age 38 years old
- Minimum education: SMA/SMK or equivalent
- Minimum 1 year of relevant experience preferred
- Strong leadership and interpersonal skills
- Excellent communication abilities in Bahasa Indonesia
- Proficient in basic computer applications
- Ability to work under pressure and meet deadlines
- Customer-focused mindset with problem-solving aptitude