Deskripsi Pekerjaan
Join Trust Financial Technology as a Team Leader Customer Service and become an integral part of our dynamic P2P Lending Fintech company, registered and supervised by OJK. As a leader in the financial technology space, we are committed to revolutionizing how people access credit and investment opportunities through our innovative platform. In this pivotal role, you will lead a team of customer service representatives, ensuring exceptional service delivery while driving team performance and development.
The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for customer satisfaction. You will be responsible for coaching team members, resolving complex customer issues, and implementing strategies to enhance our customer experience. This position offers a unique opportunity to grow your career within the rapidly expanding fintech industry while making a tangible impact on our customers' financial journeys.
We offer a competitive salary package, comprehensive benefits, and a collaborative work environment that fosters innovation and professional growth. If you're ready to take your leadership skills to the next level in one of Indonesia's most promising fintech companies, we encourage you to apply today.
Tanggung Jawab
- Lead, mentor, and develop a team of customer service representatives
- Monitor team performance metrics and implement improvement strategies
- Handle escalated customer issues and ensure timely resolution
- Develop and maintain comprehensive knowledge of P2P lending products and services
- Conduct regular team meetings and training sessions
- Implement and enforce customer service standards and protocols
- Collaborate with other departments to enhance customer experience
- Prepare regular reports on team performance and customer satisfaction
Kualifikasi
- Bachelor's degree in Business, Management, or related field
- Minimum 3 years of experience in customer service leadership role
- Proven track record of team management and development
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer focus
- Experience in fintech or financial services industry preferred
- Proficient in customer service software and CRM systems
- Ability to work in a fast-paced, dynamic environment