Deskripsi Pekerjaan
Join Agres Info Technology as a Team Leader - Host Live and lead dynamic retail experiences in Jakarta! This pivotal role combines team management with live event execution, driving customer engagement and operational excellence. You'll oversee a dedicated team of hosts during live demonstrations, ensuring seamless execution of promotional campaigns while maintaining brand standards. The position requires strategic planning to optimize team performance, resource allocation, and customer satisfaction metrics. As a key liaison between frontline staff and management, you'll implement feedback loops to enhance service quality and adapt to evolving retail trends. This is an ideal opportunity for passionate leaders to shape memorable customer interactions while advancing their career in Indonesia's dynamic consumer goods sector.
Tanggung Jawab
- Lead and mentor host live teams to deliver exceptional customer experiences during promotional events
- Coordinate daily operations, scheduling, and resource allocation for live demonstrations
- Monitor team performance through KPIs and implement improvement strategies
- Train staff on product knowledge, sales techniques, and brand standards
- Collaborate with marketing teams to align live event strategies with campaign objectives
- Resolve customer issues and ensure compliance with operational protocols
- Generate performance reports and provide actionable insights to management
Kualifikasi
- Minimum 2 years of team leadership experience in retail or event management
- Strong communication and interpersonal skills with conflict resolution abilities
- Proven track record in executing live demonstrations or promotional campaigns
- Ability to work flexible hours including weekends and evenings
- Proficiency in Indonesian and English languages
- Experience with performance metrics analysis and team coaching
- Bachelor's degree in Business, Marketing, or related field preferred