Deskripsi Pekerjaan
Join our dynamic team as a Team Leader at PT Danarta Anugrah Divina! We're seeking an experienced professional to drive operational excellence and team performance in our fast-paced call center environment. As a Team Leader, you'll be instrumental in shaping our customer service culture while mentoring team members to exceed performance targets. This role offers a unique opportunity to develop leadership skills while making tangible impacts on both employee satisfaction and customer satisfaction metrics.
Our ideal candidate thrives in high-pressure situations, possesses exceptional communication abilities, and demonstrates a proven track record of motivating teams to achieve ambitious goals. You'll collaborate closely with department heads to implement strategic initiatives while ensuring daily operations run seamlessly. If you're passionate about leadership development and committed to delivering exceptional customer experiences, we encourage you to apply.
PT Danarta Anugrah Divina offers a competitive compensation package and opportunities for professional growth. Join us in redefining customer service excellence in Pekanbaru!
Tanggung Jawab
- Manage daily operational activities and workflow optimization in call center environment
- Lead, mentor, and motivate team members to achieve performance targets and KPIs
- Monitor and evaluate team performance through quality assurance and metrics analysis
- Implement training programs to enhance team skills and customer service standards
- Facilitate effective communication between team members and upper management
- Resolve escalated customer issues and complex operational challenges
- Develop and maintain team performance improvement plans
- Ensure compliance with company policies and industry regulations
Kualifikasi
- Minimum 2 years of experience in team leadership or supervisory role
- Proven track record in call center or customer service environment
- Strong motivational and conflict resolution abilities
- Excellent communication and interpersonal skills
- Proficient in performance metrics analysis and reporting
- Ability to work under pressure and meet deadlines
- Basic knowledge of CRM systems and call center technologies
- Strong problem-solving and decision-making capabilities