Deskripsi Pekerjaan
Join IBEX Global Solutions as a Team Manager in our dynamic fintech division! Lead high-performing teams to deliver exceptional customer experiences while driving operational excellence in the fast-evolving financial technology landscape. This pivotal role requires a strategic leader who can inspire teams, optimize processes, and ensure seamless service delivery in a complex digital environment. You'll collaborate with cross-functional stakeholders to develop innovative solutions that enhance customer satisfaction and business growth. If you're passionate about fintech innovation and team development, this is your opportunity to make a significant impact in one of Manila's most vibrant business districts.
Tanggung Jawab
- Lead, mentor, and develop high-performing customer service teams in fintech operations
- Monitor team KPIs and implement strategies to exceed performance targets
- Coordinate cross-functional workflows between technical, sales, and support departments
- Develop and optimize standard operating procedures for fintech service delivery
- Conduct regular performance reviews and provide actionable coaching feedback
- Resolve escalated customer issues while maintaining service quality standards
- Drive continuous improvement initiatives using data-driven insights
- Collaborate with product teams to enhance fintech customer journeys
Kualifikasi
- Bachelor's degree in Business, Finance, Technology, or related field
- Minimum 3 years of team management experience in fintech or financial services
- Proven track record of meeting/exceeding customer service KPIs
- Strong analytical skills with proficiency in CRM and performance analytics tools
- Excellent communication and conflict resolution abilities
- Deep understanding of fintech regulations, security protocols, and digital payment systems
- Experience coaching teams in high-pressure customer service environments
- Ability to adapt quickly to emerging fintech trends and technologies