Deskripsi Pekerjaan
Are you a visionary leader with a passion for luxury retail? Gucci is seeking an exceptional Team Manager to join our prestigious team at Changi Airport. In this pivotal role, you will serve as a brand ambassador, leading and inspiring a high-performing team of Client Advisors to deliver unparalleled service that defines the Gucci experience.
As a Team Manager, you will be responsible for orchestrating the daily operations of the boutique, fostering a culture of excellence, and ensuring that every guest interaction reflects the heritage and innovation of the House. You will drive sales performance, manage client relationships, and mentor staff to reach their full professional potential. If you thrive in a fast-paced, global environment and are committed to excellence in luxury service, we invite you to build your career with a world-renowned icon of Italian craftsmanship.
Tanggung Jawab
- Lead, motivate, and coach a diverse team of Client Advisors to achieve and exceed sales targets and KPIs.
- Provide exceptional floor leadership, ensuring the highest standards of visual merchandising and customer service are maintained.
- Analyze boutique performance metrics to identify growth opportunities and implement strategic sales initiatives.
- Manage client portfolios, fostering long-term loyalty and ensuring personalized, premium service for all visitors.
- Oversee daily operational tasks, including stock management, inventory accuracy, and boutique compliance.
- Collaborate with store management to implement marketing strategies and exclusive event activations.
- Handle complex customer escalations with grace, maintaining the brand's reputation for world-class service.
Kualifikasi
- Minimum of 5 years of experience in luxury retail management or a high-end customer service environment.
- Proven track record in driving sales growth and leading high-performing teams.
- Strong understanding of the luxury market, fashion trends, and the Gucci brand identity.
- Excellent communication and interpersonal skills, with fluency in English and an additional language preferred.
- Exceptional organizational and multitasking abilities, specifically in a high-traffic travel retail environment.
- Ability to work flexible hours, including weekends and public holidays as required by the airport operational schedule.
- Professional presentation and a deep commitment to maintaining luxury service standards.