Deskripsi Pekerjaan
Are you a customer-focused professional with a passion for technology? WNS is seeking a highly motivated Tech Customer Success Specialist to join our B2B operations team in Alabang. In this pivotal role, you will act as the bridge between our cutting-edge technology solutions and our valued business clients. You will be responsible for ensuring seamless service delivery, managing client expectations, and driving long-term retention through proactive engagement and compassionate communication.
At WNS, we pride ourselves on a culture of excellence and integrity. We are looking for an individual who can represent our company and our high-profile clients with dignity and precision, ensuring that all interactions adhere to our global process standards. If you are tech-savvy, possess excellent analytical skills, and thrive in a fast-paced B2B environment, we want to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for B2B client inquiries regarding technical product suites.
- Provide proactive resolution to technical issues while maintaining high levels of customer satisfaction.
- Collaborate with cross-functional teams to escalate and resolve complex client concerns.
- Monitor account health and identify opportunities for service improvement or process optimization.
- Ensure all interactions are documented accurately in the CRM in compliance with company guidelines.
- Conduct periodic service reviews to ensure alignment with client business objectives.
- Uphold the WNS brand by delivering professional, dignified, and compassionate support at all times.
Kualifikasi
- Bachelor’s degree in IT, Business Administration, or a related field.
- Minimum 2+ years of experience in a B2B Customer Success or Technical Support role.
- Strong technical aptitude with the ability to explain complex concepts to non-technical users.
- Exceptional verbal and written communication skills in English.
- Proven ability to handle challenging customer situations with empathy and professional poise.
- High proficiency in CRM software (e.g., Salesforce, Zendesk) and MS Office Suite.
- Ability to work in a shifting schedule as required by global operations.