Deskripsi Pekerjaan
PT Langgeng Sukses Abadi Teknologi is a leading provider in the Information and Communication Technology sector, and we are currently seeking a highly skilled Technical Account Manager (TAM) to join our growing team in Jakarta Utara. This is a pivotal role designed for a professional who possesses a unique blend of technical expertise and exceptional relationship management skills. As a TAM, you will serve as the primary technical advocate for our enterprise clients, ensuring that our solutions are perfectly aligned with their business objectives and operational needs.
In this role, you will go beyond traditional support. You will be responsible for building deep-seated partnerships with your assigned accounts, acting as a trusted advisor who understands their technical landscape inside and out. You will work cross-functionally with our sales, engineering, and product teams to drive product adoption, resolve complex technical challenges, and ensure a seamless post-implementation experience. Your success will be measured by the long-term success and satisfaction of our clients, as well as the stability and scalability of the solutions we provide.
The ideal candidate is someone who thrives in a fast-paced tech environment and is passionate about problem-solving. Whether you are conducting deep-dive technical reviews, troubleshooting intricate system integrations, or presenting roadmaps to stakeholders, your goal is to ensure PT Langgeng Sukses Abadi Teknologi remains a vital partner in our clients' digital transformation journeys. If you are ready to take the next step in your career with a company that values innovation and customer-centricity, we want to hear from you.
Tanggung Jawab
- Act as the primary technical point of contact for enterprise clients, managing the relationship from onboarding through the entire lifecycle.
- Collaborate with internal engineering and product teams to resolve high-priority technical issues and bugs.
- Conduct regular Technical Health Checks and Quarterly Business Reviews (QBRs) to optimize client system performance.
- Design and oversee the implementation of technical strategies that align with the client’s business goals.
- Identify growth opportunities within accounts and assist the sales team in demonstrating the value of new features or services.
- Provide expert guidance on best practices for system integration, security, and cloud infrastructure.
- Develop and maintain comprehensive technical documentation, including architecture diagrams and support workflows for each account.
- Stay updated on industry trends and emerging technologies to provide proactive recommendations to clients.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field.
- At least 3-5 years of experience in a Technical Account Management, Sales Engineering, or Senior Systems Engineering role.
- Strong understanding of IT infrastructure, cloud services (AWS/Azure), and software development lifecycles.
- Proven track record of managing complex client relationships and driving customer success in the ICT sector.
- Excellent analytical and troubleshooting skills with a solution-oriented mindset.
- Superior communication and presentation skills, capable of explaining technical concepts to non-technical stakeholders.
- Fluent in Bahasa Indonesia and English (both written and verbal).
- Relevant certifications such as PMP, ITIL, or vendor-specific technical certifications are highly preferred.