Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for building lasting client relationships? PT Quintal Edutama Solusindo is looking for a dynamic Technical Account Manager to join our growing team in Jakarta Barat. In this role, you will act as the vital bridge between our cutting-edge technical solutions and our clients' business objectives.
You will be responsible for ensuring that our clients extract maximum value from our services, identifying opportunities for growth, and resolving technical challenges with speed and precision. The ideal candidate combines a strong technical foundation with exceptional communication skills, ensuring that every client interaction is proactive, solution-oriented, and professional.
If you thrive in a fast-paced environment and take pride in delivering top-tier service that directly impacts business outcomes, we want to hear from you. Join us in shaping the future of IT services in Indonesia.
Tanggung Jawab
- Serve as the primary point of contact for assigned client accounts, fostering long-term partnerships.
- Understand and analyze client business needs to propose tailored technical solutions.
- Manage the end-to-end implementation process of solutions, ensuring timely delivery and high-quality results.
- Act as a technical advisor, providing guidance on best practices and product optimization.
- Monitor account health, proactively identifying risks, and implementing mitigation strategies.
- Collaborate with internal cross-functional teams to resolve complex technical issues raised by clients.
- Prepare and present regular progress reports to stakeholders, highlighting key metrics and achievements.
- Conduct regular service reviews to gather feedback and drive continuous service improvements.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum 1-2 years of experience in a Technical Account Management, Customer Success, or IT Support role.
- Strong understanding of IT infrastructure, software solutions, and technical service delivery models.
- Excellent communication and negotiation skills, with the ability to translate technical concepts for non-technical stakeholders.
- Proficiency in problem-solving with a service-oriented mindset.
- Demonstrated ability to manage multiple projects simultaneously under tight deadlines.
- Fluent in Bahasa Indonesia; professional proficiency in English is highly preferred.
- Strong interpersonal skills with a proven track record of building and maintaining client trust.