Deskripsi Pekerjaan
ZHC Aladin International is seeking a dedicated Technical Service Manager (Mandarin Speaker) to drive excellence in after-sales service and customer satisfaction. In this pivotal role, you'll build long-term client relationships through superior technical support and ensure seamless, safe mobility experiences. You'll lead service operations, resolve complex technical issues, and collaborate cross-functionally to maintain our industry-leading standards. This position requires Mandarin fluency to effectively serve our diverse client base while implementing continuous service improvement initiatives.
As a key ambassador of our brand, you'll develop service protocols, train technical teams, and analyze performance metrics to enhance service delivery. The ideal candidate combines technical expertise with exceptional communication skills to transform customer interactions into lasting partnerships. Join our dynamic team where innovation meets service excellence in Jakarta's thriving automotive sector.
Tanggung Jawab
- Lead technical service operations and after-sales support for Mandarin-speaking clients
- Develop and implement service improvement strategies to enhance customer satisfaction
- Resolve complex technical issues and coordinate with engineering teams
- Train and mentor technical staff on service protocols and Mandarin communication
- Analyze service data to identify trends and implement corrective actions
- Manage service quality assurance across all customer touchpoints
- Collaborate with sales and product teams for integrated service solutions
Kualifikasi
- Bachelor's degree in Engineering, Automotive Technology, or related field
- 5+ years experience in technical service management or after-sales operations
- Native Mandarin speaker with professional fluency in Bahasa Indonesia
- Strong technical knowledge of automotive systems and components
- Certified in service management methodologies (e.g., ISO 9001)
- Experience managing cross-functional technical teams
- Proven track record in customer relationship building
- Advanced problem-solving and conflict resolution skills