Deskripsi Pekerjaan
Are you a hands-on technical professional with a passion for automotive energy solutions? Dirgaputra Ekapratama is currently seeking a highly motivated Technical Support Aki to join our team in Pontianak. In this pivotal role, you will be the bridge between our high-quality battery products and our end-users, ensuring that both our internal branches and fleet customers receive top-tier technical support and product maintenance.
As our Technical Support Specialist, you will play a key role in maintaining product excellence, diagnosing performance issues, and providing solutions that keep our customers moving. If you possess a strong technical aptitude, enjoy field-based troubleshooting, and are committed to customer success, we invite you to grow your career with us.
Tanggung Jawab
- Provide comprehensive technical support regarding battery (aki) performance and maintenance to all company branches.
- Conduct on-site troubleshooting and technical inspections for fleet users and retail customers.
- Monitor and analyze battery health data to provide proactive maintenance recommendations.
- Coordinate with the service team to resolve technical complaints effectively and timely.
- Maintain detailed technical reports on battery performance and failure analysis for management review.
- Educate clients and internal staff on proper battery usage, charging procedures, and storage protocols.
- Ensure compliance with safety standards during the testing and handling of automotive battery products.
Kualifikasi
- Diploma or Bachelor’s degree in Automotive Engineering, Electrical Engineering, or a related field.
- Minimum 1-2 years of experience in automotive technical support or a similar role.
- Deep understanding of battery technology, electrical systems, and automotive components.
- Strong problem-solving skills with the ability to diagnose complex technical issues under pressure.
- Excellent communication and interpersonal skills to interact with diverse fleet customers and team members.
- Willingness to travel to various branch locations as required by the business.
- Proficiency in Microsoft Office and basic data reporting tools.
- A proactive mindset with a focus on delivering high-quality customer service.