Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for technical support and inventory management? Join a global leader in industrial printing equipment solutions. We are seeking a dedicated Technical Support and Spare Parts Admin to join our dynamic team in Jakarta Barat.
In this role, you will play a crucial part in bridging the gap between our technical service team and client operations. You will be responsible for managing spare parts inventory, coordinating service requests, and providing administrative support to ensure high customer satisfaction and minimal equipment downtime.
This is an exciting opportunity for individuals looking to grow their career in a highly technical and supportive global environment. We offer competitive compensation, comprehensive benefits, and structured career progression pathways.
Tanggung Jawab
- Receive, log, and coordinate incoming customer technical support inquiries and service requests.
- Manage spare parts inventory, including stock tracking, reconciliation, and coordinating timely dispatches.
- Prepare quotation requests, invoices, delivery orders, and purchase orders for spare parts.
- Maintain accurate databases of service history, technical documentation, and spare parts transactions in the ERP system.
- Liaise with international suppliers and local logistics partners to manage import and delivery timelines.
- Assist field service technicians with scheduling, tooling requirements, and documentation management.
Kualifikasi
- Minimum Diploma (D3) or Bachelor's Degree (S1) in Engineering, Logistics, Business Administration, or a related field.
- At least 1-2 years of experience in technical support administration, spare parts operations, or industrial customer service.
- Familiarity with industrial printing machinery, coding equipment, or heavy machinery is highly advantageous.
- Proficient in Microsoft Office (especially Excel) and ERP/inventory management software.
- Good command of written and spoken English to coordinate with global teams and suppliers.
- Strong organizational skills, detail-oriented, and capable of working under tight deadlines.