Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for troubleshooting and client satisfaction? PT RBShera Solusi Bangunan Indonesia is seeking a dedicated Technical Support Associate to join our dynamic team in Jakarta. In this role, you will be the frontline representative for our technical solutions, ensuring that our infrastructure and user systems operate at peak efficiency.
We pride ourselves on fostering an environment of continuous learning and professional growth. The ideal candidate will possess a blend of strong analytical skills, clear communication abilities, and a customer-first mindset. You will work closely with our IT department to resolve complex issues, implement new software updates, and maintain high standards of service delivery. If you are looking to advance your career within the building solutions industry while leveraging the latest technology, we invite you to apply today.
Tanggung Jawab
- Provide timely technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to email, phone, and ticketing system requests from end-users in a professional and efficient manner.
- Document internal procedures, troubleshooting guides, and knowledge base articles to improve team efficiency.
- Conduct remote and on-site diagnostics to identify, isolate, and resolve technical problems.
- Install, modify, and repair computer hardware and software systems.
- Maintain system inventory and ensure all equipment is tracked and properly configured.
- Collaborate with cross-functional teams to escalate high-level issues to senior engineers when necessary.
Kualifikasi
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in a technical support or helpdesk role.
- Strong understanding of Windows/macOS operating systems, networking basics, and common office software suites.
- Excellent verbal and written communication skills in both Indonesian and English.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- Ability to work independently as well as part of a collaborative team.
- Experience with remote desktop software and helpdesk ticketing systems (e.g., Jira, Zendesk) is a plus.