Deskripsi Pekerjaan
Join our dynamic team at Solusi Transforma Teknologi as a Technical Support Engineer and play a crucial role in delivering exceptional technical assistance to our clients. As a key member of our support team, you will be responsible for diagnosing and resolving technical issues, ensuring smooth operation of our clients' systems, and maintaining high levels of customer satisfaction.
This contract position offers an exciting opportunity to work with cutting-edge technologies while honing your troubleshooting and problem-solving skills. You'll gain valuable experience in a fast-paced environment that values innovation and continuous learning.
We are looking for motivated individuals with a passion for technology and customer service. If you enjoy challenges and have a knack for finding solutions to complex technical problems, this role is perfect for you. Join us in our mission to deliver top-notch technical support services that drive business success for our clients.
Tanggung Jawab
- Provide technical support to clients via phone, email, and chat channels
- Diagnose and resolve hardware, software, and network issues
- Document all interactions and solutions in the ticketing system
- Collaborate with team members to resolve complex technical problems
- Install, configure, and troubleshoot various software and systems
- Conduct regular system maintenance and updates
- Provide training and guidance to clients on system usage
- Escalate unresolved issues to senior technical staff when necessary
Kualifikasi
- Basic knowledge of Unix and Linux operating systems
- Familiarity with database systems, big data concepts, or programming is a plus
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Customer-focused mindset with patience and empathy
- Basic understanding of networking principles
- Relevant certification or degree in IT or related field is advantageous