Deskripsi Pekerjaan
Join PT Holink Solusi Digital as a Technical Support Engineer and become a vital part of our dynamic team dedicated to delivering exceptional user experiences. In this role, you'll be the first point of contact for our users, providing expert technical assistance via various channels. You'll investigate and resolve technical issues, analyze system logs, APIs, and backend components to identify root causes, and collaborate closely with our engineering team to implement effective solutions.
As a Technical Support Engineer, you'll play a crucial role in maintaining our product quality and user satisfaction. Your problem-solving skills and technical expertise will directly impact our customers' experience and the overall performance of our digital solutions. If you're passionate about technology and enjoy helping others, this is the perfect opportunity to grow your career in a supportive environment.
We're looking for someone who is not only technically proficient but also possesses excellent communication skills and a customer-centric approach. With competitive compensation and opportunities for professional development, PT Holink Solusi Digital offers an exciting career path for talented individuals in the tech industry.
Tanggung Jawab
- Provide technical support to users via chat, email, and other communication channels
- Investigate and troubleshoot technical issues, bugs, and system anomalies
- Analyze logs, API responses, and backend components to identify root causes
- Collaborate with engineering teams to develop and implement effective solutions
- Document technical issues and resolutions for future reference
- Monitor system performance and proactively address potential problems
- Provide feedback to product teams based on user-reported issues
- Maintain high levels of customer satisfaction through excellent service
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Strong understanding of software development lifecycle and debugging processes
- Experience with log analysis and API troubleshooting
- Excellent problem-solving and analytical skills
- Strong written and verbal communication skills
- Familiarity with common support tools and ticketing systems
- Ability to work effectively in a team environment
- Customer-focused mindset with patience and empathy