Deskripsi Pekerjaan
Join Kode Kolektif Indonesia as a Technical Support Specialist and become the backbone of our technology infrastructure. We're seeking a dedicated professional to deliver exceptional technical assistance to our clients and internal teams. In this role, you'll troubleshoot complex IT issues, implement system solutions, and ensure seamless digital operations while maintaining industry best practices. This position offers a unique opportunity to grow your expertise in a dynamic environment where innovation meets practical problem-solving. If you're passionate about technology and committed to delivering outstanding user experiences, we invite you to contribute to our mission of advancing digital solutions in Indonesia.
Tanggung Jawab
- Diagnose and resolve hardware, software, and network issues across diverse IT systems
- Provide remote and on-site technical support with clear documentation and follow-up
- Install, configure, and maintain computer systems, peripherals, and network components
- Collaborate with development teams to test and deploy software updates
- Train users on new technologies and provide ongoing technical guidance
- Monitor system performance and proactively address potential security vulnerabilities
- Manage ticketing systems and maintain service level agreements
Kualifikasi
- Minimum 1-2 years of experience in IT technical support or helpdesk roles
- Strong knowledge of Windows/Linux operating systems and networking fundamentals
- Proficiency in troubleshooting hardware components, software applications, and connectivity issues
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Relevant certifications (CompTIA A+, Network+, etc.) are highly desirable
- Fluency in Bahasa Indonesia and English (written and spoken)
- Ability to work independently and prioritize tasks in a fast-paced environment