Deskripsi Pekerjaan
Join PT Mitra Hub Indonesia's dynamic team as a Technical Support Specialist for Display Solutions. In this critical role, you'll be the frontline expert empowering clients through comprehensive technical assistance, product knowledge dissemination, and seamless software installations. You'll collaborate closely with sales teams to deliver technical presentations, troubleshoot complex display system issues, and ensure optimal customer satisfaction. This position offers the opportunity to work with cutting-edge display technology while developing expertise in both hardware integration and software configuration. If you're passionate about technology and excel in customer-centric problem-solving, this role will accelerate your career growth in Indonesia's rapidly evolving tech landscape.
Tanggung Jawab
- Provide comprehensive technical support for display solution products including installation, configuration, and troubleshooting
- Deliver product knowledge training to clients and internal sales teams
- Assist sales department with technical demonstrations and solution proposals
- Diagnose and resolve software/hardware compatibility issues in display systems
- Document technical procedures and create customer support documentation
- Collaborate with R&D team to report product improvements and bugs
- Monitor system performance and recommend optimization strategies
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years experience in technical support or display systems
- Proficiency in display technology (LED, LCD, projection systems)
- Strong knowledge of Windows/macOS OS and network configurations
- Excellent troubleshooting and diagnostic skills
- Certification in CompTIA A+ or similar technical support certification preferred
- Fluent in Bahasa Indonesia with good English communication skills