Deskripsi Pekerjaan
Join Prima Vista Solutions as a Technical Support Specialist in Karawang and become an integral part of our dynamic IT team. This exciting opportunity focuses on maintaining Electronic Data Capture (EDC) systems, ensuring seamless operations for our clients across diverse industries. You'll be responsible for diagnosing hardware/software issues, implementing preventive maintenance protocols, and delivering exceptional technical support to end-users. Our ideal candidate thrives in fast-paced environments, possesses strong problem-solving abilities, and is passionate about leveraging technology to drive business success. We offer a collaborative work culture, competitive compensation, and opportunities for professional growth in Indonesia's rapidly evolving tech sector. Located in the industrial heartland of Karawang, this role combines technical challenge with real-world impact, making it perfect for ambitious IT professionals seeking to advance their careers.
Tanggung Jawab
- Perform regular maintenance and troubleshooting of EDC systems to ensure optimal performance
- Diagnose and resolve hardware, software, and network issues for end-users
- Install, configure, and upgrade computer systems and peripheral equipment
- Create and maintain detailed documentation of technical issues and solutions
- Collaborate with cross-functional teams to implement system improvements
- Monitor system performance and conduct preventive maintenance activities
- Provide user training and technical guidance on system usage
- Ensure compliance with company IT policies and security protocols
Kualifikasi
- High school diploma or equivalent; technical certification preferred
- Minimum 1-2 years of experience in technical support or IT operations
- Proficiency in diagnosing and resolving hardware/software issues
- Basic knowledge of networking principles and security best practices
- Strong problem-solving skills with attention to detail
- Excellent communication and customer service abilities
- Ability to work independently and in a team environment
- Willingness to work in Karawang, Jawa Barat location