Deskripsi Pekerjaan
Launch your career in account management with Adecco's Tele Account Manager position, specifically designed for fresh graduates! This entry-level opportunity allows you to develop professional skills while supporting client relationships through phone-based communication. You'll receive comprehensive training on our CRM systems and sales methodologies, gaining hands-on experience in customer relationship management, conflict resolution, and service excellence. Our collaborative environment fosters professional growth through mentorship programs and regular performance feedback. Ideal for proactive communicators with problem-solving skills, this role offers a clear pathway to advancement within Adecco's global network. Join us to transform your academic knowledge into practical business expertise while contributing to our client retention goals.
Tanggung Jawab
- Manage client accounts through regular phone-based communication
- Resolve customer inquiries and service issues within SLAs
- Document all interactions in CRM systems with detailed notes
- Identify upsell opportunities and cross-sell relevant services
- Collaborate with internal teams to resolve complex client issues
- Maintain accurate account records and activity logs
- Participate in ongoing training to enhance product knowledge
Kualifikasi
- Recent university graduate (any discipline) with strong academic record
- Excellent verbal communication skills in Bahasa Indonesia
- Basic computer proficiency and willingness to learn CRM systems
- Customer service mindset with problem-solving aptitude
- Ability to work independently and manage time effectively
- Positive attitude and adaptability in fast-paced environments
- Willingness to work flexible hours including occasional weekends