Deskripsi Pekerjaan
Join our dynamic team as a Teleaccount Officer at Sinar Jernih Suksesindo and become the vital link between our company and valued customers. In this customer-facing role, you'll handle inbound and outbound communications to provide exceptional service, resolve inquiries, and build lasting relationships. We're seeking a proactive individual with excellent communication skills who can thrive in a fast-paced retail environment. You'll be responsible for maintaining accurate customer records, processing transactions, and ensuring all interactions align with our company's service standards. This position offers competitive compensation and opportunities for professional growth within our consumer-focused organization.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and digital channels
- Process orders, payments, and account modifications accurately
- Resolve customer complaints and issues with empathy and efficiency
- Update customer information and maintain detailed transaction records
- Collaborate with sales team to upsell products and services
- Meet performance targets for customer satisfaction and call volume
- Stay updated on product knowledge and company policies
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year experience in customer service or sales support
- Excellent verbal communication skills in Indonesian and English
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and office applications
- Ability to work flexible hours including weekends if required
- Customer-focused mindset with attention to detail