Deskripsi Pekerjaan
Join Mitracomm Ekasarana as a Telecollector in Yogyakarta and become part of our dynamic customer service team! We're seeking motivated individuals with exceptional communication skills to drive our revenue collection efforts while maintaining positive customer relationships. In this contract position, you'll play a crucial role in our financial operations by proactively managing overdue accounts through professional telephone interactions.
Our ideal candidates thrive in fast-paced environments and possess the ability to negotiate payment solutions effectively. Mitracomm Ekasarana provides comprehensive training and a supportive workplace culture that values professional growth. This role offers an excellent entry point into the financial services sector with opportunities to develop valuable negotiation and customer relationship management skills.
We offer competitive compensation, performance-based incentives, and a collaborative team environment. If you're results-oriented with a passion for customer service, we encourage you to apply and contribute to our mission of delivering exceptional financial recovery solutions.
Tanggung Jawab
- Conduct outbound telephone calls to customers regarding overdue payments
- Negotiate payment arrangements and settlement plans with debtors
- Maintain accurate and up-to-date customer account records in CRM systems
- Document all collection activities and customer interactions systematically
- Achieve monthly collection targets through consistent follow-up efforts
- Escalate complex payment issues to senior collection specialists
- Provide professional customer service while maintaining company policies
Kualifikasi
- Minimum high school diploma or equivalent qualification
- Minimum 6 months experience in collections or customer service
- Excellent verbal communication skills in Bahasa Indonesia
- Strong negotiation and conflict resolution abilities
- Proficient in using CRM software and Microsoft Office applications
- Ability to work independently and meet performance targets
- Professional demeanor with strong ethical standards