Deskripsi Pekerjaan
Join Concentrix as a Telemarketing Agent and become a key player in our customer retention strategy! This dynamic role focuses on re-offering loan products and additional features to high-quality customers to maximize their lifetime value. You'll work in a fast-paced environment where your communication skills directly impact business growth. We provide comprehensive training and a supportive team culture to help you thrive. Ideal for individuals with strong persuasive abilities and a passion for building customer relationships.
As a vital member of our call center team, you'll engage with diverse customer profiles, understand their financial needs, and present tailored solutions. Concentrix offers competitive compensation, career advancement opportunities, and a collaborative work atmosphere where your contributions are valued. If you're motivated by targets and enjoy helping customers discover beneficial financial products, this position is your gateway to success in the customer service industry.
Tanggung Jawab
- Contact and engage high-quality customers to re-offer loan products and additional features
- Identify customer needs and present tailored financial solutions
- Meet and exceed sales targets and performance metrics
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to refine sales strategies
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge
Kualifikasi
- High school diploma or equivalent (D3/S1 preferred)
- Minimum 1 year experience in sales or customer service
- Excellent communication and persuasive skills in Bahasa Indonesia
- Proficiency in basic computer applications and CRM systems
- Ability to work in target-driven environment
- Strong problem-solving and customer empathy abilities
- Positive attitude with resilience in handling objections