Deskripsi Pekerjaan
Are you a visionary leader with a strong background in the banking sector? Transcosmos is looking for an experienced Telemarketing Supervisor to take the helm of our team in Jakarta Pusat. In this critical role, you will be responsible for leading, coaching, and inspiring a high-performing telemarketing team to exceed sales targets and deliver exceptional customer service. We are committed to innovation and excellence, and we need a supervisor who can drive results while fostering a supportive and collaborative work environment.
You will play a key role in optimizing our telemarketing strategies, ensuring compliance with banking regulations, and maintaining high service quality standards. If you are ready to make a significant impact on our business growth and are passionate about developing talent, this is the perfect opportunity for you to advance your career with a leading BPO provider.
Tanggung Jawab
- Lead and mentor a team of telemarketing representatives to achieve individual and collective sales targets.
- Conduct regular performance reviews and provide constructive coaching to improve call quality and conversion rates.
- Develop and implement innovative telemarketing strategies to enhance customer engagement and brand loyalty.
- Monitor key performance indicators (KPIs) and analyze data to identify trends and areas for operational improvement.
- Collaborate with the management team to align team goals with the broader company objectives.
- Ensure strict adherence to banking compliance standards and call center quality assurance protocols.
- Resolve escalated customer issues and provide solutions to maintain high satisfaction levels.
Kualifikasi
- Minimum 2-3 years of experience in a supervisory role within a banking or financial services telemarketing environment.
- Bachelor’s degree in any field, preferably in Business Administration or Communication.
- Strong leadership skills with a proven track record of coaching and motivating teams.
- Excellent verbal communication and interpersonal skills in English and Indonesian.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work under pressure and manage multiple priorities in a fast-paced setting.
- Deep understanding of banking products and customer service best practices.