Deskripsi Pekerjaan
Join our dynamic team as a Telesales/Telemarketing Supervisor at PT.CENTRAL MEDIKA SEHAT, where you'll lead a motivated team of 13-15 telesales representatives in driving our sales forward. As a key member of our customer service division, you'll play a crucial role in developing and implementing effective sales strategies, coaching team members to achieve their targets, and maintaining high standards of customer satisfaction. This position offers an excellent opportunity to make a significant impact on our company's growth while advancing your leadership skills in the healthcare industry.
Our ideal candidate brings a minimum of 2 years of experience in a supervisory role within telesales or telemarketing environments. You'll be responsible for monitoring team performance, conducting regular training sessions, analyzing sales data, and identifying opportunities for improvement. PT.CENTRAL MEDIKA SEHAT values innovation and excellence, and we're looking for a proactive leader who can inspire their team to exceed expectations and contribute to our continued success.
Tanggung Jawab
- Supervise and mentor a team of 13-15 telesales representatives to achieve sales targets
- Develop, implement, and refine effective telesales strategies and scripts
- Monitor team performance through regular call reviews and metrics analysis
- Conduct training sessions to enhance product knowledge and sales techniques
- Provide constructive feedback and coaching to team members
- Generate and analyze sales reports to identify trends and opportunities
- Collaborate with other departments to ensure seamless customer experience
- Stay updated with industry trends and competitor activities
Kualifikasi
- Minimum 2 years of experience in a telesales supervisory role
- Proven experience managing teams of 13-15 telesales representatives
- Strong leadership, coaching, and motivational skills
- Excellent communication and interpersonal abilities
- Proficiency in CRM software and sales analytics tools
- Results-oriented mindset with ability to meet sales targets
- Strong problem-solving and decision-making capabilities
- Familiarity with healthcare industry products and services preferred